Say this:
"Unfortunately, no agents are available right now. This is the answering service, and I am unable to provide more details. I have notified them that you would like an update. Please monitor your email for updates."
New Loan Application Hours (Pacific Time)
Monday – Friday 8:00am – 7:00pm
Saturday 9:00am – 5:00pm
Sunday 9:00am – 2:00pm