"Unfortunately, no agents are available right now. This is the answering service, and I am unable to check the status. I have notified them that you would like an update. Please monitor your email for updates."
New Loan Application Hours (Pacific Time)Monday – Friday 8:00am – 7:00pmSaturday 9:00am – 5:00pmSunday 9:00am – 2:00pm
"You need to contact Customer Service directly for questions about your existing loan.
The Customer Service number is 800-589-0290.
Customer Service Business Hours (Pacific Time)Monday - Friday 7:00am - 7:00pmSaturday 7:00am - 12:00pmSunday Closed