:: TURN OVER TIME :: At this time, orders take about 4-6 weeks to be processed, the pearls are set by a professional jeweler (artisan) at Vantel Pearls. They will then ship your order back to me so I can check the quality, accuracy & possible shipping damage! Once I check your order, I will send your piece out the next day, or you can come pick it up if local.
:: PRIVACY :: No information you submit is ever shared. I (Laura Shepherd) will save your emails & birthdays to occasionally email you about possible upcoming events & send you birthday wishes, & possible discounts!
:: CANCELLATION :: Cancelling an order can only be done up until you open your oyster! ZERO REFUNDS AFTER OYSTER OPENINGS!
:: EXCHANGES :: Items in new condition may be returned for exchange within 90 days of the purchase date. A $10 fee may apply (e.g. change ring size) After 90 days of purchase date. Fees are based on the type of service requested.
:: TAXES & FEES :: A 7% tax & a $4 shipping & handling fee will be charged with every order. If you are local & want to pick your piece(s) up I will refund you ½ the shipping cost ($2).
:: GUARANTEE :: The pearl color is NOT guaranteed unless you would like to choose a color that is the default within the catalog (usually white). Vantel Pearls jewelry is GUARANTEED against damage due to defects in materials or crafting (excluding normal wear & tear) within 90 days of the purchase date. Vantel Pearls will re-set or replace a lost pearl, re-set or replace lost gemstones or an item may be returned for replacement (same item) due to manufacturer's defect (excluding normal wear and tear).
:: CARE OF YOUR PIECE(S) :: To help with longevity & quality of your jewelry, put pieces on after makeup, perfume or hairspray are used. Never submerge pieces in water or cleaning chemicals. Clean with an untreated soft cloth after wearing to prevent damage due to perspiration & body oils. For sterling silver, use a Vantel Pearls treated jewelry cloth on the metal only. NEVER APPLY CHEMICALS DIRECTLY TO YOUR PEARLS!