Once your request is submitted, you will receive a prepaid mailing label to print and attach to your package to send it back for repair. Please remember that you are mailing your bows at your own risk. While we all stalk the mailman for our SoAd surprises, we all know they are notorious for misplacing items as well. Keep this in mind when you decide to ship your bows as there's not much we can do if a package gets lost outside of walking you through the steps to file a claim.