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2019 Customer Survey
1
How long have you been purchasing from Discount Drainage Supplies?
0 - 3 Years
4 - 6 Years
7 - 9 Years
10 + Years
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2
How are the majority of your orders placed with us?
In-Store/Counter Sales
Over the Phone
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3
Have you seen a change in the overall performance of Discount Drainage Supplies in the past year?
Much improved
Improved somewhat
No change
Slightly worse
Deteriorated entirely
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4
Do you take advantage of our delivery service? If so, please rank it
Industry Leading Service
Good Service
Average
Poor
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5
Is there anything you particularly like about doing business with Discount Drainage Supplies?
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6
Is there anything you dislike about doing business with Discount Drainage Supplies?
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7
Are there products you purchase elsewhere that you would consider buying from Discount Drainage Supplies if they were stocked? If yes, please list
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8
What factor is
most
important to you in your buying decision?
Price
Availability
Quality
Brand
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9
How do you purchase your products from Discount Drainage Supplies?
DDS Account
Credit Card
Cash/Check
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10
If you have an account would you be interested in receiving your statements and invoices electronically?
YES
NO
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11
Had you visited our new website
www.discountdrainage.com
prior to this survey?
YES
NO
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12
If yes, was it informative and were you able to easily find what you were looking for?
Please Select
Yes
No
Please Select
Please Select
Yes
No
Suggestions
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13
Do you follow us on Facebook?
YES
NO
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14
Would you like to be added to our email distribution listing to receive information on specials, new products and company announcements?
(we do not sell your information)
YES for Northeast Ohio Location
YES for Columbus Location
YES for Cincinnati Location
NO
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15
Email
*
This field is required.
This will be used to enter you into our drawing and depending on the answers above, enter you into electronic statements and add you to our email newsletter.
example@example.com
Confirm Email
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16
Name
First Name
Last Name
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17
Customer feedback is important to us. Please include any additional thoughts, suggestions or concerns below
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